Your interest in Sitel Group has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions.  As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. As a Healthcare Customer Service Agent for Sitel Groups, you will provide support to customers right from the safety, comfort, and convenience of your own home.  Agents supporting Sitel Group healthcare clients are empathetic, helpful, and resourceful, and typically have some healthcare industry or related experience.

At Sitel Group®️ we deliver leading CX solutions to global insurance clients that offer their consumers an array of products including to answer all questions and/or concerns regarding products or service.

This is a great opportunity for you to learn, lead, and grow.  We invest in our people,  our new associates have an opportunity to focus on what matters most; their career growth. Grow with us! All our calls are inbound calls only- no cold calling.

At Sitel, our talent is our strategic differentiator. By bringing a diversity of perspectives through our people and ideas, we create an environment of support and learning where all of our differences are valued. Sitel is proud to be an Equal Opportunity workplace.

Work with us and you’ll enjoy:

• Full time positions available
• Starting pay ranges from $11-$14/hr depending upon the complexity of the program you’re hired for
• 100% Paid Training
• Benefits including medical, dental, life, vision insurance, company matched 401K, and generous paid time off
• Opportunities for advancement and professional development
• Personal benefits of working from home including saving time, money, and the environment
• Computer provided (you will need to provide the monitor and headset)

Apply with us if you possess:

• An excellent written and verbal communicator who likes to solve problems and connect with people via phone
• Previous Inbound call center experience or the ability to provide excellent customer service by phone with sincerity and professionalism

• Proficient and experienced PC skills with Microsoft office, dual screens and toggling between multiple systems (6 months or more of computer data entry experience)
• Multitasking ability – able to input data or research information while on the phone with the caller, able to talk and type a must
• History of on-time attendance at previous job
• High School Diploma or GED (minimum)
• Able to provide a stand-alone monitor, USB corded headset and a quiet, distraction-free home workspace (we’ll provide the rest!)
• Hardwired internet speed with a minimum speed of 5 MBPS download and 5 MBPS upload. No satellite or wireless internet is accepted.

Nice to have (but not required):

• Customer service background
• Experience with financial services, healthcare, technology companies, or something similar

Our Mission

Our mission is to empower brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.

Engagement, we believe, is a direct outcome of the empathy created when teams – invested in the delivery of your brand promise – work with a deep understanding of your customers and their unique needs. By bringing people, data and technology together, we create compelling experiences for your customers in the moments that matter.

EEO

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Commitment to Ethics and Equal Employment Opportunity: Sitel Group, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company’s policies. Sitel Group is proud to be an equal employment opportunity employer. Sitel Groups is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, national origin, ancestry, citizenship, disability/handicap, marital status, veteran status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. EEO.